Effective Date: February 24, 2026

Crystal Coast Beachside Grills & Gear (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, place a rental order, or otherwise interact with our business.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

• Full name
• Billing and delivery address
• Email address
• Phone number
• Government-issued identification (for rental verification)
• Payment information (processed through secure third-party processors)
• Rental history and order details

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Referral source
• Date and time of access

This information helps us improve our website and services.

2. How We Use Your Information

We use collected information to:

• Process and manage rental orders
• Deliver and retrieve equipment
• Verify identity and prevent fraud
• Process payments
• Communicate about reservations
• Send confirmations and receipts
• Respond to inquiries
• Enforce our Rental Terms and Conditions
• Comply with legal obligations

We may also use your contact information to send service-related communications, including reservation reminders or emergency notices.

3. Payment Processing

We do not store full credit card numbers on our servers. Payments are processed through secure third-party payment processors. Those providers may collect and process your payment information in accordance with their own privacy policies.

4. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information with:

• Payment processors
• Website hosting providers
• Booking platform providers (e.g., Booqable)
• Service providers assisting in business operations
• Law enforcement or government agencies when required by law
• Collection agencies or legal counsel in the event of unpaid balances or disputes

Information is shared only to the extent reasonably necessary for business operations or legal compliance.

5. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve website functionality
• Analyze traffic
• Remember user preferences

You may adjust browser settings to refuse cookies; however, certain features of the site may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill rental transactions
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Information may be retained longer where required by law or for legitimate business purposes.

8. SMS and Email Communications

If you provide your phone number or email address, you may receive:

• Order confirmations
• Delivery notifications
• Pickup reminders
• Customer service responses

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

10. Children’s Privacy

Our services are not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors.

11. Your Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain data. Requests may be submitted using the contact information below.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Crystal Coast Beachside Grills & Gear
Phone: (252) 649-4677
Email: [Insert Email Address]
Website: https://crystalcoastbeachside.com